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Frequently Asked Claims Questions

Student/Scholar/Faculty  Family/Dependent  Visitor or Immigrant  Worldwide Travel

 
 
  • How do I contact the Claims Office?
  • Where do I send my Claim?
  • How do I get a copy of my policy?
  • How do I get a Claim Form?
  • How long will it take to process my claim?
 
  • How do I contact the Claims Office?

    VISIT PLAN "S"
    AIGCS - 1-800-551-0824
    PO BOX 25987
    Shawnee Mission, KS 66225                        

    VISIT PLANS ECON100, ECON250, STD100, STD250, SPR100 & SPR250
    Co-ordinated Benefit Plans, Inc - (866) 282-6524
    PO BOX 26222
    Tampa, FL  33623-6222

     
  • Where do I send my Claim?
    Please contact the Claims Office regarding any claims question or to check on the status of your claim.  All Claims MUST be mailed directly to the Claims Office:

    VISIT PLAN "S"
    AIGCS - 1-800-551-0824
    PO BOX 25987
    Shawnee Mission, KS 66225                        


    VISIT PLANS ECON100, ECON250, STD100, STD250, SPR100 & SPR250, EPLUS
    Co-ordinated Benefit Plans, Inc -
    (866) 282-6524
    PO BOX 26222
    Tampa, FL  33623-6222

    Please Note: The Claims Office will process your claim, except for your per occurrence Deductible.  Payment of the Deductible and Co-insurance is your responsibility and you will need to pay this amount directly to the doctor.  

    VISIT Policy Numbers begin with VTM followed by your policy number.  If your policy number does not begin with VTM, you may have a policy with one of our other carriers.  Before sending in your claim, please contact our office to be sure your claim is being directed to the correct Claim's Office.
     

  • How can I get a copy of My VISIT Policy?

    Listed below are the policy documents for each VISIT Plan.  To view the policy, click on the document and you will be able to view a PDF file of each policy.

  • How do I get a Claim Form?
    You may download a claim form here or contact the Claims office at the number above.  Please choose a claim form that corresponds with your Plan.  Be sure to reference your Group Number when contacting the Claim's Office.

    PLANS "S"
    Underwritten by the Insurance Company of the State of Pennsylvania, a member company of AIU Holdings, rated A "Excellent" by A.M. Best

    Plan S Claims Kit - Group # 9123946

    PLANS ECON100, ECON250, STD100, STD250, SPR100 & SPR250
    Underwritten by Virginia Surety Company, Inc. (VSC), rated A- “Excellent” by A.M. Best. 
    The VSC Master Policies are filed under form numbers IN/OUT-EOC (01/2004) and Liability AIFS LIAB (IL 09/98R)


    VA SURETY Claim Form

    VA SURETY Liability Claim Form

  • How long will it take to process my claims?
    Claims may take up to 30 days to process. Please submit all claims in a timely fashion and complete all required forms in order to avoid delays.  A Claim form is required for All Claims including prescription drugs.  The Claims Office will not process your claim without a form.

 

The information listed above is provided as a reference only, and is not a guarantee.  Rates and Plan Benefits are subject to change. 
Please see carrier website for current plan details and rates.
 
 

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